Dear
Stan,
Thank you for taking the time to send HP your comments. We apologize for the difficulties you are experiencing. Your comments have been forwarded to the appropriate people within Hewlett-Packard for their information and action. Should more clarification or information be needed, you may
be contacted directly. Your input is important to us and very much appreciated.
Sincerely,
HP Executive Communications
Original Message Follows:
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This is a message to HP's CEO, Carly Fiorina, from a valued customer:
Stan Powell.
Customer's Phone: 334-794-3174
Customer's E-Mail: stan@stanpowell.com
Feedback Area:
Service or support experience
Message:
I know that you are probably as disinterested as the rest of the staff at HP, however, I thought I would send you an email. My computer has been down since 7/4. I was riginally told it would be back in 3-5 business days. Now I am told that your company is waiting on a part. If the part comes in when it is supposed to then my computer should be ready by the completion of 12 or more business days, which translates into a total of around 16 or more days. Unfortunately most of us do not exist only on business days. This is proving to be an extreme inconvenience to me! At the end of this repair period your company will have been in possession of the computer for longer than I have. I certainly hope you treat your customers in the future better than this. I had looked on this brand of product in a better light a few days ago. In the future I will reflect long and hard on this experience before purchasing another hp/compaq product.
This message was sent on: 7/16/2003 at 3:30:16 GMT
Stan Powell also added this personal information:
Company:
Address: P.O. Box 9131
City: Dothan
State: AL
Zip Code: 36304
Country: USA
Fax: 334-794-2431
