hp.com home

customer service order status

Content starts here
  service order status Skip past left navigation bar link group
/td> hp customer care home

update software & drivers

current status

Hewlett-Packard is awaiting the arrival of your defective product. Once it is received, we will repair or replace it, and return it to you. The replaced/repaired product is scheduled to arrive at your location on the expected delivery date below.

Expected Delivery Date: 07/09/2003

The date referenced above is the most current date available to us. This is the same date available through customer service. For questions or concerns regarding the expected delivery date, please contact customer service using the phone number listed at the end of this web page.

order summary

  order number GF1424 - 01
  entry date / time 07/04/2003  3:04pm PST
  model number DC978A , HP PAVILION XT4316WM HOME NOTEBOOK
  original serial # CNF3190VZQ
  order type HP PICK UP & REPAIR, 48 HR DOOR TO DOOR
  warranty status in warranty
  service charge $0.00
  payment method not applicable

shipment tracking information

product return shipment (to hp)
  hp scheduled pick up date 07/07/2003
  track the shipment to hp

repaired product shipment (to you)
  ship date not yet shipped
  shipping method FED-EX NEXT DAY (10:30AM)
  track the shipment to you

address information

billing address
  DOTHAN , AL   36301

shipping address
  same as billing address

contact information

For questions regarding this customer service order, please contact hp at the phone or fax number below.
  customer service phone 970-635-1000
  customer service fax 604-702-0786